Repair terms
Important information before leaving a device for assessment or repair.
Assessment and quote
A repair is not confirmed until the exact model, fault, part availability, repair option and quote have been checked.
Data and backup
Customers should back up important data before repair where possible. Repair work can involve risk to stored data, and data recovery is not included unless agreed separately.
Device access
A passcode may be required for testing. Customers should remove payment cards and other sensitive items where practical.
Water damage
We do not offer water-damage repair services.
Parts and repair availability
Available parts, repair methods and timing vary by phone model. Some charging and internal faults require board-level or microsoldering work that we do not provide.
Warranty
Any repair warranty and exclusions will be explained for the specific repair. Physical damage, liquid exposure, unrelated faults and later damage are not covered.
Uncollected devices
Customers should collect devices promptly after being notified. Any arrangements for long-term storage should be agreed directly.