A charging problem can be caused by the cable, power adapter, wall outlet, charging port, battery or another internal fault. Start with the simplest checks before assuming the port needs repair.
1. Try another cable and charger
Use a known-working cable and compatible power adapter. Check whether the same charger works with another device.
2. Check the power source
Try another wall outlet. If you normally charge through a computer, car or power bank, test a wall charger instead.
3. Inspect the port without inserting tools
Look at the charging port under good light. Do not insert metal objects, toothpicks, liquids or tools into the port, as the contacts can be damaged.
4. Restart the iPhone
A restart can resolve some temporary charging or software problems.
5. Arrange an inspection
If charging still fails, the phone may need a professional inspection. The port, battery or another component could be responsible.
Ask about a charging problem
Choose your iPhone model and send the symptoms.
Your message opens ready for you to review before sending.
Frequently asked questions
Can I use a metal pin to clean the charging port?
No. Avoid metal objects or other tools that could damage the charging contacts.
Can I use compressed air?
Avoid compressed air, liquids and heat. Start by checking the cable, adapter and power source.
What if the phone still will not charge?
Contact us with the exact iPhone model and symptoms so we can discuss an inspection.